Recreational Vehicle (RV) Technician Practice Test

If a customer complaint is resolved quickly, what percentage of customers will typically do business with the organization again?

1. 60%

2. 75%

3. 85%

4. 90%

The correct answer is: 90%

When a customer complaint is resolved quickly, studies have shown that a significant portion of customers are likely to return to do business with the organization. In fact, research suggests that approximately 90% of customers will continue to engage with a company if their issues are resolved efficiently and to their satisfaction. This high percentage reflects the importance of effective customer service in fostering loyalty. When customers feel their concerns are addressed promptly, it not only helps in retaining them but also enhances their overall experience, making them more likely to recommend the business to others. Providing quick resolutions demonstrates that the organization values its customers and is committed to their satisfaction, which can greatly influence a customer's decision to return. This level of service creates a positive impression and builds trust, which is critical for long-term customer relationships. By contrast, lower percentages, such as those suggested by the other options, do not capture the strong correlation between quick resolution and customer loyalty reflected in these studies.